Nick Makee on Why Customer Comes Before Process
Update: 2025-08-28
Description
Nick Makee is the Senior Director of Global Enterprise Sales Operations at Park Place Technologies. On this episode of the Go To Masters Show, he shares his customer-first approach to operations built from 11 years of cross-functional experience.
Putting "customer before process" while maintaining operational integrity
Using AI to eliminate manual work and empower teams with better decision-making tools
Building scalable global operations that adapt to regional nuances without losing consistency
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