You're comping me on what, now???

Update: 2021-12-12

Description

This episode, Valerio and William welcome Marije Skobe-Pilley as their guest speaker. Marije has extensive experience as a CSM and Team Lead. Topics covered include:

Should CSMs be commercially driven?
Are Customer Success roles recession-proof?
How should CSMs manage stakeholders from across various teams in their account?

Comments

In Channel

The End of Customer Success...?

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The Value Episode

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Why do we do QBRs?

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The Customer Success Platform... Opportunity or Burden?

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Are Customer Success and Project Managers Frenemies?

2023-10-1040:02

SaaS Spotlight Panel: IoT, EHSS & Cybersecurity sectors

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Voice of the Customer - How should Customer Success Teams work with Product Teams?

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Is Customer Success a Must-Have?

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From Culture to Community

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Building a Culture of Customer Success

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Hunters vs Farmers Part 2

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Hunters vs Farmers Part 1

2022-08-1128:46

Data vs Intuition (plus the View from Sales Engineering)

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A Brief History of Customer Success (and its future)

2022-06-1136:04

CSMs: Escalation Addicts? The View from Support

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Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS

2022-02-1235:44

I didn't even know we had a Customer Success team... The View from Professional Services