In this episode of Digital Dominators, Sooz Young speaks with Caroline Laurenson, a pioneer in voice-first technology and founder of TL Tech Smart Home Solutions.

They discuss the transformative impact of conversational AI on daily living, particularly for vulnerable populations.

Caroline shares her journey from chemical engineering to tech innovation, emphasising the importance of empathy and inclusivity in technology design.

The conversation explores the challenges of user adoption, data privacy concerns, and the significance of local voices in AI development.

Caroline also introduces her book, What Can I Say to Alexa?, and the Kind Space app, which aims to enhance wellbeing through technology.

The episode concludes with practical tips for engaging with voice technologyin a more meaningful way.

EPISODES CHAPTERS

00:00 Introduction to Voice Technology and AI

02:09 Caroline's Journey from Engineering to Tech Innovation

06:50 Transitioning to Digital Solutions

10:16 Exploring the Book: What Can I Say to Alexa?

12:43 Understanding Technology and User Experience

16:33 Personalised Tech Solutions for Individuals

18:54 Demographic Differences in Technology Usage

20:30 Coaching Users on Voice Interaction

22:33 The Importance of Local Voices in Technology

25:11 Data, Privacy, and Community Engagement

27:41 Community Connection Through Technology

28:46 The Role of AI in Therapy

31:08 Introducing Kind Space: A Wellbeing App

33:28 Accessing Kind Space: A Seamless Experience

38:22 Data Insights and User Experience

44:15 Tips for Engaging with Voice Technology

KEY TAKEAWAYS

- Caroline Laurenson transitioned from chemical engineering to voice technology.

- Empathy and inclusivity are crucial in tech design.

- The Kind Space app supports mental well-being through daily check-ins.

- Voice technology can help vulnerable populations live more independently.

- Data privacy is a significant concern for users of voice technology.

- Local dialects and accents should be represented in AI training.

- Simplicity in technology is essential for user engagement.

- Accessibility in tech benefits everyone, not just those with disabilities.

- Community-driven solutions can fill gaps in local support services.

- Education on technology use is vital to reduce user anxiety.

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RESOURCES SHARED

• https://tltechsmart.com/what-can-I-say-to-Alexa