Addressing Employee Performance and Client Satisfaction in Leadership Roles
Description
In this special summertime episode of "Stepping into Your Leadership," join host Christine Courtney as she welcomes back two of our most popular guests: Tom Armstrong and Erika Petrelli-Bayh. Both Tom and Erika bring their extensive experience in leadership, training, and managing diverse teams within the Leadership Program to the table as they tackle real-life workplace scenarios.
This week, our dynamic duo delves into the nuanced case of "Jane," a project manager who has been grappling with missed deadlines and incomplete reports, putting a crucial client relationship at risk. Listen as Tom and Erika offer their unique, hands-on approaches to addressing these performance issues, from creating empathetic dialogues to implementing actionable strategies for improvement.
Additionally, enjoy a rapid-fire lightning round where our guests share their insights on the qualities of great leaders and name individuals they admire in the leadership realm.
Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve.
Whether you're a seasoned manager or an emerging leader, this episode is packed with actionable advice that you won't want to miss!
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