Welcome back to the Leadership Summer Series on "Stepping into Your Leadership!" In today's episode, "Navigating Challenges with Lisa," we're diving into real-life workplace scenarios that test even the most seasoned managers. Join your host, Christine Courtney, as she teams up with exceptional leaders Jenny Greeman, Director of Programming for Pathways to Leadership, and Elaine Porcher, Senior Director of Business Development at the Leadership Program. 

This episode explores the case of Lisa, a dedicated customer service representative whose increasing tardiness and unplanned absences have snowballed into significant team and client issues. Christine, Jenny, and Elaine discuss practical approaches to handle these challenges—balancing empathy with accountability, exploring potential resolutions, and debating on different leadership styles to effectively manage similar situations.

You'll discover invaluable insights into:

• - Scheduling pivotal conversations with employees
• - Reframing issues from both a team and customer perspective
• - Maintaining a supportive yet structured work environment
• - Ensuring continuous personal growth as a leader

Plus, don't miss our rapid-fire leadership speed round, where our guests share quick tips and favorite leadership quotes. This episode promises to be a light yet impactful "leadership beach read" that you can tune into whether you're on a break or at your desk.

Join us to enhance your leadership skills and tackle those tricky workplace scenarios head-on! Don't forget to subscribe and leave us a review.

**Listen now and step up your leadership game!**

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