-Show Discussion
In today's podcast Scott shares a bad experience he recently had. This bad experience was in a customer service situation. Scott did not feel like he was treated properly and due to that will not return to that place of business.
When you communicate with your customers or prospective customers, you must be in the right frame of mind, using good body language and tone of voice. This is important whether you are face to face, video or using email.
-The Big Takeaway (Get Fueled Up)
Great customer service can make a huge impact in your business and your life. Make a difference in people’s lives not just for business or personal gain but to better their experience with you and your business. Tone of voice body language and how you write all tell the story of your mood. Be friendly to everyone you come across, try to make their day.

Some people are better at customer service than others. They are just naturally more friendly and energetic. These are the employee’s you want front and center with your customers and clients. Placing the right people in the right place will make all the difference in the world.

Fast follow up and communication will go a long way to making people happy. That is what we are trying to do here is make people happy. In Scott’s story if that manager calls him back quickly and resolves the issue he may save him as a customer. Communication with your list helps you understand their wants and needs. When you know what people want and need it is much easier to deliver.

Be helpful to customers and prospective clients today and down the road, you never know who may purchase from you in the future.
-Session Quick Tips

Be friendly when speaking to or greeting customers, prospects or clients
Follow up with customers prospects in clients promptly
Communicate with people on your list for no reason other than to say hi and see how things are going
Survey your list to see what is important to them, what do they want and need

-Show Quote
“It is not the employer who pays the wages, employers only handle the money, it is the customers who pays the wages”
-Links Discussed
Aweber – Email Auto responder
-Time To Fuel Up And Us This Marketing Fuel
It doesn’t matter if you are a brick and mortar or an online business the rules of customer service still apply. Be helpful and friendly, speak with warm tones whether it is in person or in writing.
-BMF Question
How is your customer service? Are you making a difference in the people lives that you see every day?
Leave Your Answer Below!

Please Tell Us What You Think On ITunes
Coming Soon Android