Customer Success isn't a profit center - here's why
Update: 2024-09-03
Description
Yes, customer success should be a profit center. But for many companies, it's just not.
In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.
- (00:00 ) - Introduction
- (03:01 ) - Challenges in Customer Success
- (05:18 ) - The Reality of Upselling
- (08:22 ) - Cultural Differences in Sales
- (11:37 ) - Strategies for Effective Upselling
- (14:37 ) - Do you have GTM fit?
- (24:13 ) - Real examples
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📺 Watch: https://www.youtube.com/@growblocks
💬 Contact: podcast@growblocks.com
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