DiscoverThe Revenue FormulaCustomer Success isn't a profit center - here's why
Customer Success isn't a profit center - here's why

Customer Success isn't a profit center - here's why

Update: 2024-09-03
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Yes, customer success should be a profit center. But for many companies, it's just not.

In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.

  • (00:00 ) - Introduction

  • (03:01 ) - Challenges in Customer Success

  • (05:18 ) - The Reality of Upselling

  • (08:22 ) - Cultural Differences in Sales

  • (11:37 ) - Strategies for Effective Upselling

  • (14:37 ) - Do you have GTM fit?

  • (24:13 ) - Real examples


***

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🔔 LinkedIn: Toni / Mikkel

✉️ Newsletter: revenueletter.substack.com 

📺 Watch: https://www.youtube.com/@growblocks
💬 Contact: podcast@growblocks.com

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Customer Success isn't a profit center - here's why

Customer Success isn't a profit center - here's why

Toni Hohlbein & Mikkel Plaehn