DiscoverExperience This!EP172: Storms, Responses, and Forks!
EP172: Storms, Responses, and Forks!

EP172: Storms, Responses, and Forks!

Update: 2022-10-11
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Description

Learn how proactive customer service can increase loyalty, why timing is everything, and how to have fun with paying bills! 

Bite-Sized Delight From the Episode:

Proactively Reach Out to Customers - ComEd's "Storm is Coming" email helps customers to be prepared and stay informed in a challenging time. How can you let your customers know you are aware and paying attention to things that will effect them?

Move Quickly and Respond Even Faster - Jay Baer's new "Time to Win: 2022 Consumer Patience Study" found two-thirds of respondents say speed is as important at price!

Every Interaction is a Chance to Be Memorable  - A playful way of delivering the bill (in the tines of a fork!) makes a trip to Breakfast Republic in San Diego remarkable and entertaining. 

Are You Looking for Things We Referenced?

ComEd (Commonwealth Edison Company)

• Experience This - Episode 140 - "De-Escalation, Refridgeration, and Communication!"

The Time to Win: 2022 Consumer Patience Study - by Jay Baer

Coveo - creating an AI-powered experience to help agents deliver the relevant, personalized interactions customers expect

The Experience Maker Newsletter

Breakfast Republic California

Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts: 

Joey Coleman - keynote speaker and author of "Never Lose a Customer Again"

Dan Gingiss - keynote speaker and author of "The Experience Maker"

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EP172: Storms, Responses, and Forks!

EP172: Storms, Responses, and Forks!

Joey Coleman & Dan Gingiss