Episode 05: Cracking The Enterprise Code with Vishal Rana from Snapdocs
Update: 2021-03-25
Description
Is your customer onboarding process enterprise-ready?
In this episode, Vishal Rana, VP - Customer Success at Snapdocs, talks to us about:
- How the SMB and enterprise customer types are different
- Change management for enterprise customers
- Maturity models and how you can use them to help your customers get the most out of your product/offering
- What a typical implementation process looks like for an enterprise customer
- Advice to first-time CS leaders
... and more.
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