Episode 14: Irene Lefton on bridging the gaps emerging in a remote work environment

Episode 23: Brent Ludwig on Professional Services for Product-Led Growth Companies

Episode 22: Staffing your first customer onboarding team - Jeff Kushmerek, Infinite Renewals

Episode 21: Sloan Pettersen on how to scale without compromising on customer experience

Episode 20: Brent Claremont on developing customer onboarding career paths

Episode 19: Michael Canzoneri on the Professional Services landscape

Episode 18: Jan Young on the need for accountability in customer onboarding and product adoption

Episode 17: Nuno Paiva das Neves on his customer onboarding journey at SafetyCulture

Episode 16: Cori Medler on the psychological dimension of customer onboarding

Episode 15: Winning at pre-to-post-sales: Lessons from Gitlab

Episode 13: Deepak Kumar on Putting your Best Foot Forward in Customer Onboarding

Episode 06: Irit Eizips of CSM Practice on Creating wins with the First Value Delivery Framework

Episode 12: Rethinking your Kickoffs with the Partnership Kickoff Model - Kristi Faltorusso, VP - Customer Success @ ClientSuccess

Episode 11: Leading a Customer Success Team Through A Transition with Michael Hurley

Episode 10: Customer Education - The Missing Link in Onboarding Success with Bill Cushard

Episode 08: Assaf Barnir of Netomi on Sales as a Multiplier of Customer Success

Episode 07: Packaging your services and creating the right offering for your customers with Chitra Madhwacharyula

Episode 05: Cracking The Enterprise Code with Vishal Rana from Snapdocs

Episode 01: Checklists vs Value-focus in Customer Success with Stephan Howsepian

Episode 28: Planning and achieving first value for customers at varying maturity levels