Episode 07: Packaging your services and creating the right offering for your customers with Chitra Madhwacharyula
Update: 2021-04-12
Description
In this episode, Chitra Madhwacharyula, Head of Customer Success at Couchbase, talks to us about creating the right offering for customers.
Here are other subjects she talks about in this episode:
- The right time to think of productizing professional/consulting services
- Investing in your own consultation offerings vs. investing in a partner network to do it on your behalf
- How to decide whether you need to add services as a part of your offering if you have a product
- How to become a trusted advisor to your customers
... and more.
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