Episode 12: Rethinking your Kickoffs with the Partnership Kickoff Model - Kristi Faltorusso, VP - Customer Success @ ClientSuccess
Update: 2021-05-17
Description
In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020. Kristi is a seasoned CS leader and has transformed the CS function at high-growth, B2B SaaS companies like IntelliShift and BetterCloud.
In this episode, we talk to Kristi about her kickoff model. She covers the following topics:
- Complexities with implementations that include a hardware component
- What got her thinking about the Partnership Kickoff Model
- What the Partnership Kickoff Model is about
- Managing expectations with executive stakeholders of an implementation project
… and more.
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
