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Lessons from Successful Entrepreneurs: Customer Service that Sets You Apart

Lessons from Successful Entrepreneurs: Customer Service that Sets You Apart

Update: 2025-09-02
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Exceptional customer service isn’t just a nice-to-have—it’s a powerful competitive advantage. In this episode, we broke down how to deliver the kind of service that keeps customers coming back for more… and gets them talking about you.

✨ Key Outcomes from this Episode:

- 📈 Learn customer service systems that scale as your business grows

- 💬 Handle complaints and difficult customers with professionalism and confidence

- 🌟 Build a reputation for excellence that fuels word-of-mouth marketing

👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou

💡 About Explore ProTech

We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.

If that’s you, book a meeting with Peter & Nestene here: https://exploreprotech.com/bookings/

🙏 A big thank you to our sponsors:

🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/

🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/

👍 If you enjoyed this episode, don’t forget to like, share, and subscribe so you never miss future content!

⏱️ Timestamps:

00:06 Tribe Song

02:02 - Sondra Ray: Hallo and Welcome!!

02:55 - Sondra Ray: Today's topic is...

08:37 - Lesetja Mokou: Keep on researching and do regular reviews

12:43 - Sondra Ray: Standard operating procedure

16:54 - Lesetja Mokou: Positive language - Be positive in your response

19:34 - Sondra Ray: Think about the culture

24:05 - Lesetja Mokou: Own it and apologise

30:07 - Sondra Ray: Word of mouth spreads, Good or Bad

39:19 - Lesetja Mokou: What about the internal "customer"

44:56 - Sondra Ray: Wrapping up

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Lessons from Successful Entrepreneurs: Customer Service that Sets You Apart

Lessons from Successful Entrepreneurs: Customer Service that Sets You Apart

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