Lessons from Successful Entrepreneurs: Customer Service that Sets You Apart
Description
Exceptional customer service isn’t just a nice-to-have—it’s a powerful competitive advantage. In this episode, we broke down how to deliver the kind of service that keeps customers coming back for more… and gets them talking about you.
✨ Key Outcomes from this Episode:
- 📈 Learn customer service systems that scale as your business grows
- 💬 Handle complaints and difficult customers with professionalism and confidence
- 🌟 Build a reputation for excellence that fuels word-of-mouth marketing
👥 Entrepreneurs featured in this episode
(Feel free to reach out for a virtual coffee!)
🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices
🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou
💡 About Explore ProTech
We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.
If that’s you, book a meeting with Peter & Nestene here: https://exploreprotech.com/bookings/
🙏 A big thank you to our sponsors:
🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/
🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/
📸 Photography by Joanne Moorhouse Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/
🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/
👍 If you enjoyed this episode, don’t forget to like, share, and subscribe so you never miss future content!
⏱️ Timestamps:
00:06 Tribe Song
02:02 - Sondra Ray: Hallo and Welcome!!
02:55 - Sondra Ray: Today's topic is...
08:37 - Lesetja Mokou: Keep on researching and do regular reviews
12:43 - Sondra Ray: Standard operating procedure
16:54 - Lesetja Mokou: Positive language - Be positive in your response
19:34 - Sondra Ray: Think about the culture
24:05 - Lesetja Mokou: Own it and apologise
30:07 - Sondra Ray: Word of mouth spreads, Good or Bad
39:19 - Lesetja Mokou: What about the internal "customer"
44:56 - Sondra Ray: Wrapping up