A strong customer experience starts long before the sale. In this episode, we explored the full path your customer takes—from the moment they discover you, to the point they become a loyal, repeat buyer.

Here’s what you’ll learn:

✅ How to identify every key touchpoint in your customer journey

⚠️ Where potential customers often drop off—and how to fix it

🚀 How to create a seamless, trust-driven experience that boosts engagement and conversions

This session is packed with practical strategies to help you design a smoother path for your customers and build long-term loyalty.

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🌍 About Explore ProTech

We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our global business community.

If that sounds like you, book a virtual coffee with Peter & Nestene here:

👉 https://exploreprotech.com/bookings/

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💡 Thank you to our sponsors:

🎵 Intro music by Peach Jam Records

https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer

https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse Global Virtual Photography

https://www.linkedin.com/in/joannemoorhouse/

🎬 Video intro by Sommerville Lombard

https://www.linkedin.com/in/sommerville-lombard/

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👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

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If you enjoy this episode and want to support our growing community, don’t forget to 👍 like the video, 🔗 share it with a fellow entrepreneur, and 🔔 subscribe to our channel so you won’t miss upcoming shows.

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⏱️ Timestamps:

00:08 - Tribe Song

02:03 - Hallo and Welcome!!

02:35 - Mapping the Customer Journey

04:17 - What you want it to look like and what it looked like

06:10 - When they don't know what is going on

08:03 - Review your customer journey

11:11 - How does your client feel about the customer journey

12:04 - Find out how they started their customer journey

14:36 - Nurturing is still part of the customer journey

18:09 - Referrals can be the preferred choice of the customer journey

21:10 - Again, you have to review

23:31 - Wrapping it up

25:03 - May all your wildest entrepreneurial dreams come true